Job Description

Job Title:

Customer Service Representative

Industry:

Nonprofit / Ministry

Location (city, state):

100% Remote

Assignment Type:

Contract | September 28, 2026 – January 8, 2027

Pay:

$15–$17/hour

Work Schedule:

Monday–Friday | 8:30 AM–5:00 PM | 40 hours/week

Overtime eligible, but not expected

Benefits:

This position is eligible for medical, dental, vision, and 401(k).

About The Company:

A nonprofit ministry organization focused on serving people affected by incarceration and supporting at-risk populations. This Customer Service Representative will provide support during the organization’s busy fundraising season.

Job Description:

We are seeking a compassionate and dependable Customer Service Representative to provide support to individuals calling in during the fundraising season. The ideal candidate is committed to providing excellent service, can quickly learn new systems, and is comfortable handling a high volume of calls with professionalism and patience.

This is a seasonal assignment, and candidates must be able to commit to the full assignment through January 8, 2027. Candidates will also need to be mindful of and work around the upcoming holidays.

Key Responsibilities:

• Answer inbound customer calls and provide accurate, compassionate assistance
• Navigate a multi-line phone system and in-house database
• Respond to questions and help callers find solutions
• Use Microsoft Outlook regularly and Excel as needed
• Make outbound calls when necessary, including scripted calls
• Maintain professionalism and patience when assisting callers
• Support the team throughout the busy fundraising season

Qualifications:

• Previous customer service experience
• Experience answering inbound calls; multi-line phone systems are a plus
• Strong Microsoft Outlook skills and basic Excel experience
• Clear and professional English communication skills
• Spanish bilingual skills are a plus
• Ability to learn and navigate an in-house database
• Comfortable making outbound/cold calls and following a script
• Compassionate approach and genuine desire to serve at-risk populations
• Reliable and able to commit to the full seasonal assignment

Perks:

• 100% remote opportunity
• Meaningful opportunity to support a nonprofit organization during its busy fundraising season
• Potential for overtime, although overtime is not expected
• Medical, dental, vision, and 401(k) eligibility

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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