Job Description

IT Technician

Los Angeles, California, Full-time

Description

IT Help Desk Technician at High-Growth IT Startup

Cascade is a rapidly growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry.

About the role:

We're looking for a new team member who can use their technical and customer service skills to impress our clients, while also learning and advancing quickly, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with users in Los Angeles and with remote users located in various international cities. We’re looking to provide an above market compensation package for an exceptionally high-level of customer service skills to very demanding end users, so only candidates who are highly confident of their ability to provide white-glove service should apply. 

We are looking for someone with:

• Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution
• Demonstrable experience supporting mac OS workstation (PC experience is a plus)
• A passion for developing hard and soft skills and career advancement
• Ownership and leadership character traits.
• Ticking system organization and upkeep experience
• The ability to be receptive and action-oriented in response to constructive feedback
• A calm and focused demeanor in high-pressure situations
• Strong professional and technical communication skills (both written and verbal)
• At least 5 years of help desk experience
• At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues)
• Experience with Jamf Pro or other MDM platforms
• Optional experience supporting audio/video systems (Crestron, Savant.)
• Basic understanding of bash and/or Powershell scripting is a plus

Some responsibilities include:

• Working directly with our clients to tackle high-level technical problems
• Providing technical support by phone, email, chat, and in-person
• Working on challenging technical projects
• Participating in an on-call rotation
• Creating and maintaining technical documentation
• Maintaining internal infrastructure (Atlassian, SAML/SS, VPNs, Linux System Administration, SSL Certificates, etc.)

Compensation, benefits and perks:

• Above-market base salary for excellent technical and communication skills
• 95% coverage for medical/dental/vision premiums and more
• 401k with employer match
• $125 monthly technology reimbursement
• $150 monthly meal stipend
• $100 healthy living expense program
• Generous reimbursement and bonuses for learning and training, including technical certifications
• Flexible working hours
• Generous PTO, sick and family leave policies

At Cascade, we have committed ourselves to be a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply.

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