Job Description

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Description

Job Overview:

As a Property Administrator, you will be responsible for assisting with the daily management of a condominium property in Upper Manhattan.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Your Responsibilities:

• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours.
• Daily checking of the Company's 24/7 Customer Care Call Center log for issues and inquires.
• Create and dispatch service requests using BuildingLink
• Provide questionnaires, schedule minutes meeting with potential buyers/agents and supply insurance certificates for the building.
• Maintain the accuracy of the building and tenant files and documents to ensure accurate records are kept.
• Arrange and coordinate Board requested signatures.
• Order office Supplies periodically.
• Maintain delivery/move and community calendars
• Collect payments for community room reservations
• Process delivery/move forms
• Assist shareholders with billing and payment inquiries
• Distribute incoming mail
• Create work orders, schedule exterminator and intercom services
• Activate and distribute Key fobs to Shareholders
• Handle administrative duties pertaining to annual meetings such as preparation of notices when necessary. Must also attend the annual meeting.
• Maintain substantial compliance with Best Practices, particularly FSRconnect.

Skills & Qualifications:

• Bachelor's degree preferred
• New York City residential property management preferred.
• Customer service experience is required.
• Must have superior verbal and written communications skills and proven customer service exposure.
• Need to have a high energy type of attitude to deal with the day to day tasks and able to multi-task under pressure and stressful situations.
• Must be extremely organized, consistent, and flexible and adaptable to change.
• Proven leadership and teamwork skills and attributes.
• Demonstrated experience in large, complex accounts with multiple clients and stakeholders.
• Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily
• Excellent time management skills to meet deadlines and display efficiency
• Working knowledge of Microsoft office and Windows environment necessary.
• Experience with property management software, AvidXchange, ClickPay is a plus.

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short term disability, legal, and identity theft. You will also be eligible for company paid life insurance, long term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.

Compensation:

$24 - $26 / hr.

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