Role: Systems Admin
Location: Remote
Employment Type: 6+ month
Role
We are seeking a highly motivated entry-level Server Operator Contractor to support Credo's day-to-day HPC and server operations. This user-facing Tier I role will provide routine operational support and execute assigned activities in collaboration with the Credo IT team.
The Server Operator will support user access, VNC connectivity, mounted directories and file access, user onboarding and offboarding, planned maintenance, server deployment activities, escalated operational tickets, and infrastructure inventory management by following documented procedures provided by the Credo team.
This contractor position is intended for an individual with strong customer service, attention to detail, and the ability to complete assigned work accurately while escalating issues outside established procedures.
Key responsibilities include:
Providing Tier I HPC and server user support
Supporting account, VNC, mounted directory, and file access requests
Assisting with approved maintenance, onboarding, offboarding, and deployment activities
Executing documented operational tasks and escalating exceptions
Maintaining accurate server, storage, and infrastructure inventory records
We are looking for a dependable, organized, and service-oriented candidate who is eager to develop practical system administration experience while supporting reliable IT operations.
Qualifications
Basic knowledge of computer systems, operating systems, and networking concepts
Strong customer service, communication, organization, and documentation skills
Ability to follow written procedures and complete assigned tasks accurately
Ability to manage routine support requests and escalate issues appropriately
Willingness to learn Credo systems, standards, and operational processes
Responsibilities
Provide Tier I support for HPC users and server operations, including account access, VNC connectivity, mounted directories, file access, and routine service requests
Support user onboarding and offboarding, including IPA account creation and deactivation, NFS home directory provisioning, and new-hire access workflows
Execute approved maintenance and change activities, including OpenSSH upgrades, IPMI firmware updates, operating system patching, and operating system upgrades
Assist with server deployment, including coordination with the colocation provider, base operating system installation, initial setup, and deployment validation; physical racking and cabling are performed by the colocation provider
Execute escalated operational tickets and assigned tasks using documented instructions provided by the Credo team, and escalate exceptions or unexpected results
Maintain accurate inventory records for servers, storage, and related infrastructure assets
Follow Credo procedures for ticket documentation, change management, security, access control, and operational handoff
Experience
Entry-level candidates with relevant technical coursework, training, certification, internship, help desk, or IT support exposure are encouraged to apply
Prior user-facing technical support or customer service experience is preferred
Exposure to Linux, server operations, or datacenter environments is a plus
Required Skills
Basic knowledge or developing experience in:
Windows or Linux operating systems
User accounts, file access, permissions, and remote connectivity
Basic IP address, DNS, and network connectivity concepts
Ticket documentation, customer support, and issue escalation
Following runbooks, checklists, and written work instructions
Microsoft Office or similar business productivity tools
Preferred Skills
Familiarity with Linux environments
Exposure to IPA, NFS, VNC, OpenSSH, IPMI, or HPC environments
Experience with ticketing or asset inventory systems
Familiarity with incident, request, and change management processes
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